Miscellaneous about logging in
This section contains solutions to problems that might arise while logging in.
Try turning your phone off and on again. If you have a twin sim mobile phone, you receive the code on your main sim. Log in using another method and check if the correct phone number is registered in Profile → Advanced settings → Login information.
Log in using another method and update your password under Profile → Advanced settings → Login information.
Altinn code letters have 30 codes. You may have used them all, and if so you need to order a new code letter. If your letter has 20 codes, it's for logging in using the MinID part of ID-porten.
If you have submitted the wrong password or code ten times, you will be locked out from logging in for 1 hour. This does not, however, apply to the ID-porten log-in methods. Thus you can use for example MinID or BankID to log in.
If someone else than you has your log-in information, it's possible for them to log in using your user. To stop them from doing so, you can disable your Altinn code letter and/or password.
To disable the Altinn alternative log-in methods, choose Log in → Proceed to alternative log-in methods and click Disable single-use codes / password.
- By deactivating single-use codes (code letter), the code letter will not work, and you will need to order a new code letter to use this log-in method again.
- By deactivating your password (SMS-code or password only), you will be unable to use the password when logging in. If you use another log-in method, you can enter a new password under Profile → Advanced settings → Login information.
You always log in as yourself in Altinn. If you have rights to represent others, you can choose who to represent after logging in.
To be able to represent others, you must either be registered with a role for the business in the Register of Legal Entitites or a role has to have been given to you in Altinn.
The login method you choose will be connected to a particular security level in Altinn. There are different security level requirements for the various forms and services in Altinn.
If you try to access a service while being logged on with a security level which is too low, you will see a message telling you to log on again, with a higher security level.
Security level 4 – Login with BankID, Buypass, Commfides and BankID on Mobile
If you log on with Commfides, BankID, BankID on Mobile or Buypass, you are logged on with the highest security level. You will need this security level for instance if you wish to sign the form for changing your account number for refunds from NAV or send an official receivers report.
Security level 3 – Login with MinID (via ID-porten) or enterprise certificate
If you choose to log on with PIN codes for MinID, you will access the second highest security level in Altinn, and will have access to most services. Enterprise certificate will also give you access to security level 3.
Security level 2 – Login with Altinn code letter/SMS-code
With one-time code from Altinn, you can log in to security level 2. You can access a range of services.
Security level 1 – Login with only a password
If you log on with only a password, you will have access to a limited number of services in Altinn. You will not be able to change the mobile telephone number in My Profile in this security level.
Security level 0 – Log in without national identity number/D-number
If you do not have a national identity number or a d-number, you can log on with a user name and a password which you have registered. This gives you access to security level 0 in Altinn, and only a few services are available.